Refund policy
Thankyouforshoppingat kintelic.com.Wearecommittedtoprovidingyouwithhigh-quality
kitchenwareandhomegoods.Ifyouarenotcompletelysatisfiedwithyourpurchase,weoffera
clearandtransparentreturnandrefundprocess.
1.ReturnEligibility
Toreturnanitem,pleaseensurethefollowingconditionsaremet:
Theitemmustbereturnedwithin14daysofthedateofpurchase.
Theitemmustbeinitsoriginalcondition:unused,undamaged,unwashed,andalloriginallabels,
packaging,accessories,andgiftsmustbeintact.
Youmustpresenttheoriginalproofofpurchase(ordernumberorinvoice).
Thefollowingitemsarenoteligibleforreturn:
Personalcareproductsthathavebeenopenedforhygienereasons(e.g.,certainkitchenutensils).
Itemsmarked"FinalSale"or"Non-Refundable"duringclearancesales.
2.ReturnProcess
Pleasefollowthesestepstoinitiateareturn:
ContactUs:Pleasesendanemailtoservice@kintelic.comwithinthereturnperiod.Please
includeyourordernumber,productname,andreasonforreturnintheemail.
ReturningGoods:Pleaseuseatrackablelogisticsservicetoreturnthegoodstotheaddresswe
provide.Pleasepackthegoodsproperlytopreventdamageduringtransportation.Return
shippingcostsarebornebythecustomer.
3.RefundProcessing
InspectionandProcessing:Uponreceivingyourreturn,wewillinspectitwithinacertainperiod.
Ifthegoodsmeetourreturnconditions,wewillprocessyourrefundimmediately.
RefundMethod:Therefundwillbereturnedtotheoriginalpaymentmethodusedwhenyou
madethepurchase.
ProcessingTime:Aftertherefundisprocessed,thefundswillarriveinyouraccountwithina
certainperiod,dependingonthepolicyofyourbankorpaymentserviceprovider.
RefundAmount:Youwillreceivearefundofthepurchasepriceofthegoods.Originalshipping
andreturnshippingcostsarenon-refundableunlessthereturnisduetoourerror(e.g.,wrong
itemsent,defectiveproduct).
4.DefectiveorWrongItems
Ifyoureceivedefective,damagedintransit,orwrongitems,wewillbearallrelatedcosts.
Pleasecontactuswithin48hoursofreceivingthegoods:service@kintelic.com,andprovide
relevantphotosorvideosasevidence.
Wewillarrangeprepaidreturnlabelsorarrangeforacouriercompanytopickupthepackageat
ourexpense,andimmediatelysendyouthecorrectgoods,orprovideafullrefundaccordingto
yourpreference.
5.ContactUs
Ifyouhaveanyquestionsaboutthispolicyorneedassistancewithreturns,pleasecontactour
customerserviceteam:
Email:service@kintelic.com
Westrivetorespondtoallinquirieswithin1-2businessdays.