Contact us

Foranyquestionsorsupportduringyourshoppingexperienceatbratteur,pleasereachouttous.
Wearecommittedtoprovidingprofessionalandtimelyassistance.
WhentoContactUs
Youcancontactusforhelpwiththefollowing:
ProductInquiries:Questionsaboutproductdetails,materials,dimensions,orsuitability.
OrderSupport:Trackingyourorder,checkingshippingstatus,orreportingissueslikepayment
successwithoutorderconfirmation.
After-SalesService:Reportingdamaged,incorrect,ormissingitems,ortoinitiateareturnor
exchange.
Feedback&Suggestions:Sharingyourideasaboutourproductselection,websiteexperience,or
serviceprocesses.
OfficialCustomerServiceEmail:service@kintelic.com
OurCommitment:
Wewillrespondtoemailsreceivedonweekdaysbetween9:00-18:00within2hours.
Emailsreceivedoutsideofbusinesshours(includingweekendsandholidays)willbeprioritized
andansweredby9:30AMthenextbusinessday.
ForaFasterResolution:
Pleaseincludethe"InquiryType+OrderNumber"(e.g.,"OrderSupport-#P2025XXXX")inyour
emailsubjectline.
Follow-Up:
Ifyourissueremainsunresolved24hoursafteryourinitialemail,pleasesendafollow-up
message.Wewillescalatethemattertoensureitreceivesproperattention.